Terms of sale

1. Introduction
The general conditions of sale described below, exclusively govern the contractual relations between any user of the macrobonsai.com website and the seller Iberplant Jardineria i Vivers SL, hereinafter Macrobonsai, with registered office at N-340, Km 1077 in Amposta, Tarragona, Spain and with the CIF number: B-43709377 These general conditions of sale are applicable and replace any other general condition, except in case of prior, express and written cancellation. Macrobonsai may occasionally modify the articles and prices of its general conditions, so it is advisable that these be read on each visit to the website www.macrobonsai.com and shop.macrobonsai.com. These modifications are attributable from their publication on the Internet and cannot be applied to previously concluded contracts or direct store sales. Each purchase on the website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you will have accepted our general conditions of sale without reservation after reading.
By accessing our website, you agree to respect these general conditions of use and purchase.

2. Product information
Macrobonsai in relation to the information offered on its website with reference to the essential characteristics of the products by means of descriptions of technical data sheets from the collaborating companies as well as the manufacturers. All this is done using technical data, always respecting current market standards.

3. Prices
The sale prices indicated on this website are shown in Euros. VAT is included in our prices, but not shipping costs. Shipping costs are borne by the CUSTOMER-USER and depending on the dimensions and weight of the product will be added to the total amount of the selected products once the order has been placed.
We reserve the right to change our prices at any time. However, we are committed to applying the current rates indicated on the website at the time of placing your order.

4. Availability
Keep in mind that orders will be shipped within the limits of available stock.
If one of the requested items is not in stock, we promise to send you an email within 5 days (from the date you placed the order) to inform you of the period in which we can send you the product/s.
If any of the products in your order are not available, we promise to send you another available product. We will propose to send you an article of equivalent quality and price to replace the unavailable product. In case of rejection, we will proceed to refund the money delivered. To return the product you have the instructions in the section "Right of return or refund" in these conditions.

5. Making the purchase
Macrobonsai tries to provide an easy system, which provides the customer with more speed when making purchases. The steps to follow are the following:
On our website you will find the option "Select your Bonsai".
Then you will access the page where you can have all the products that are for sale online.
You can choose the desired product / s, which has detailed information on the technical data of the product, RRP, etc. Just by clicking ADD TO CART, where you will have the option to modify your basket, add or remove products. You will always have the option "continue shopping" or "confirm purchase".
In the purchase form, you must only identify yourself (after registration) as a client / user of macrobonsai.com and proceed to confirm the purchase.
Payment will be made through a virtual POS with a secure server from our bank, Banc de Sabadell. The sending of the credit card data will be done securely between the client´s device and the bank´s server, so that at no time will this information go through the macrobonsai.com web server. Once payment has been made, you will receive an email with the order number and its details.
The total price may vary depending on the weight of the product and the delivery destination of the order.
You will receive the original invoice with the order.
To modify an order, simply contact info@macrobonsai.com

6. Shipping method
The order will be sent to the address stated at the time your purchase is made.
With this shipping method you will receive your order within 5 working days through a transport company. However, the delivery time or period may vary depending on the selected item and its availability, as well as the country where it is destined.
We recommend that upon receipt of your package verify that everything is correct, according to your order and in perfect condition. If you do not agree with the delivered items, indicate, by hand, on the delivery note the anomalies found in receiving it.
Returns of products are only accepted in their original condition, that is, in their original packaging in perfect condition, as well as with their relevant accessories and manuals.
Therefore, and to avoid delays with sending it, please fill out the purchase form properly, with all the data marked with an asterisk being essential for the order and therefore the purchase. However, for any order of the scales predetermined by the company, you will be asked to deliver a copy of the identity document at the time of delivery of the order at your residence as in the payment process that you must send by fax or mail. electronic.
We regret the inconvenience that we can cause but for protection or fraud purposes, the company applies these security measures to protect the best interests and benefits of our customers as well as reinforcing our loyalty to users of our website.
If any anomaly or fraud is suspected by our insurance company or our security department, we reserve the right to cancel the transaction for security reasons.
In case of cancellation of your order or stock break, subject to a refund, this will be done through the form of payment made at the time of purchase.

7. Right of return or refund
The user has FOUR (4) business days to return a product with which they are not satisfied. Within this period, you can return this product together with the invoice and the correctly completed return form and a signed letter, informing the reason for the return and customer details.
Shipping costs will be borne by the customer.
Without prejudice to the applicable legal guarantees, we remind you that you must report this return by phone to our customer service center 977707029 and in writing via email: info@macrobonsai.com or by ordinary mail to the following address Macrobonsai®, N-340, Km. 1077 - PO Box 345, 43870 Amposta, Tarragona, Spain, the same day or at most one business day after receipt of the order.
Please return the merchandise to us by certified mail / transport or with insurance that you can make with the transport company for the value of the product. This insurance will be necessary in case of damage or loss of merchandise by the transport company. In any case, the eventual costs of the return are borne by the customer.
Only products that are sent with their original packaging, in new and complete condition, will be accepted. Items that have been sent incomplete, damaged, or dirty by the customer will not be accepted.
Products that have already been installed after purchase are excluded from return.

8. In case of refund
If the product is returned within FOUR (4) days following the date of sending the mail or delivery note of the transport company used from the delivery to your home, as indicated by the retail trade management law, Macrobonsai will reimburse you in cash, by bank transfer if payment has been made in this way, and if you have paid by credit card, you will be returned to the credit card used at the time of purchase.
Once Iberplant Jardineria i Vivers receives the return of the products in its warehouse, they will be reviewed. If they are in correct conditions Iberplant Jardineria i Vivers will contact the user to confirm the return.

9. Litigation and responsibilities
These conditions of use are governed by Spanish legislation, Macrobonsai, the user submits to the Courts and Tribunals of Amposta, for any controversy that may arise from the provision of the services object of these conditions of use.
Iberplant Jardineria i Vivers is not responsible for the consequences that may result from the improper use of the products sold on this website.

10. Comments and Criticisms
All the opinions written by our users are controlled by a specialized team in the field. If these opinions violate the law or ethical or moral laws (abusive publicity, defamation, insults, comments out of context ...) Macrobonsai reserves the right to take the appropriate legal actions.

11. Cookies
In accordance with Royal Decree Law 13/2012 and its effect on article 22.2 of the Law of Services of the Information Society and Electronic Commerce (LSSICE), this website uses navigation cookies (small files that contain a series of characters that are sent to your browser from the server of a website), own and from third parties, in order to collect input information or user identification, reproduction and loading of forms and / or content supplements; advertising; statistics; among others. See our cookie policy.